Under general direction, individuals assigned to this position oversee the daily operations of Lane Transit District's Public Safety Department, ensuring consistent service delivery by maintaining adequate availability of personnel and equipment, schedules, and routes and monitoring Public Safety Officer performance and adherence to District policies and procedures.
- Work shift design.
- Hiring, training, corrective counseling, and staff evaluation.
- Monitoring the safety of employees and customers.
Essential Duties & Responsibilities
This job description provides a representative summary of employees' major duties and responsibilities. Employees may be requested to perform tasks other than those specifically presented in this description.
- Supervise the work of Public Safety Officers to ensure efficient operation, adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Partner with the Risk Management Division to maintain work-related safety awareness activities and respond to employee accidents and injuries. Partner with Operations to monitor stations and the system for safety of customers and employees.
- Partner with Human Resources Division to recruit, interview, and select employees.
- Partner with Training staff to ensure employees have access to appropriate tools, resources, training, and instruction related to job duties, company policies, and professional development.
- Coach and guide employees in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Address job performance problems with employees to identify causes and issues; work together with employees to develop solutions. Partner with Human Resources to ensure appropriate documentation is maintained.
- Monitoring Public Safety Officers' performance to achieve optimum performance through guidance, support, and the use of effective supervisory and interpersonal skills.
- Evaluating Public Safety Officer performance and adherence to policies and procedures, including conducting written performance evaluations.
- Providing corrective counseling and discipline and recommending training, suspensions, or dismissals.
- Processing guest service compliments and complaints with Public Safety Officers, including providing clear direction toward resolving of problem situations.
- Providing employees with a working knowledge of District policies and procedures and ensuring compliance with federal and state regulations, the Public Safety Working and Wage Agreement, and District operating procedures.
- Operating a two-way radio system and monitoring all radio transmissions.
- Communicating with other transit operations supervisors and District personnel to coordinate special event services, implement route detours, and other operational variations.
- Assisting bus operators in the event of a mechanical breakdown at the stations.
- Maintaining work-related safety awareness activities and responding to employee accidents or injuries.
- Maintaining effective communications with Public Safety Officers and resolving problems courteously, tactfully, and diplomatically.
- Coordinating special projects and programs.
- Coordinating work assignments.
- Acting as an important member of the LTD team and actively pursuing a team atmosphere.
- Work requires managing and monitoring work performance of an organizational unit (i.e. Public Safety Officers.)
- This position requires regular communication inside and/or outside the organization to exchange factual information that can involve explaining policies, procedures, services, and options.
- This position does not have any fiscal responsibility for the department.
Required Education and Experience
Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job. Education and course work can substitute for years of experience. Typical qualifications would be:
- Three (3) years of experience in transit operations
- One (1) year of experience in supervision
- The ability to read, understand, interpret, and apply policies, procedures, laws, and contracts, and the Lane Transit District and Amalgamated Transit Union, Local No. 757, Public Safety Working and Wage Agreement
- Valid driver's license.
- DPSST Supervisory certification.
- Knowledge of the District's system, routes, fares, policies, procedures, rules, and regulations; Oregon State vehicle code and other laws and regulations governing public transportation and operation of commercial vehicles; and procedures specific to a dispatch office.
- Associate degree (A.A.) or equivalent in business or public administration, supervision, management, or a related field from a college or university.
- A minimum of one (1) year but less than two (2) years of on-the-job training is normally required to perform the job effectively. Continuous training and development will be expected to obtain and utilize current and "cutting edge" knowledge and practices in the day-to-day performance of one's job duties.
Competencies for Successful Performance of Job Duties
- Administration and Management
- Customer Satisfaction and Personal Service
- Public Safety and Security
- Personnel and Human Resources
- Computers and Electronics
- Budgeting process
- Critical Thinking
- Complex Problem Solving
- Management of Personnel Resources
- Learning Strategies
- Social Perceptiveness
- Active Listening
- Active Learning
- Systems Evaluation
- Time Management
- Oral Comprehension
- Oral Expression
- Written Comprehension
- Written Expression
- Problem Sensitivity
- Deductive Reasoning
- Inductive Reasoning
- Category Flexibility
- Fluency of Ideas
Position Type and Expected Hours of Work
- May work in a standard office environment or outside in inclement weather. Will sometimes be required to work and/or attend meetings or events in public and at all LTD locations.
- Occasional abnormal hours are expected and required for specific events and to reach all employees.
- This position is a full-time, exempt position, eligible for the regular administrative benefits package. The pay range is between $73,708.16 and $99,717.25 annually.
- Travel within the metropolitan area is required.
- Occasional travel outside of the region may be required.
Working Conditions & Physical Demands
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Human Collaboration & Job Impact
Communications and discussions result in decisions regarding policy development and implementation. Interaction with others outside the organization requires participative management skills supporting team efforts and quality processes. The job's impact on LTD is significant in terms of time, money, or public/employee relations.
How to Apply
Visit our website: http://ltdjobs.applicantpool.com/jobs/. Submit your resume and complete the required application and assessments when requested. This position will remain open until filled with first review of applications beginning on September 29, 2023. For additional information call (541) 682-6100.
The Lane Transit District is an Affirmative Action/ Equal Employment Opportunity Employer.