Are you passionate about creating exceptional customer experiences and driving operational excellence? At JAJ Corporate HQ in Coburg, OR, we're looking for a dynamic and strategic Director of Customer Service to lead our customer service teams and ensure our clients receive unparalleled support. This full-time role offers the opportunity to align business objectives with customer satisfaction, driving success for both the company and our valued customers.
With a competitive salary and a robust benefits package, including medical, dental, vision, and life insurance, along with an HSA, FSA, 401(k) with safe harbor match, PTO, and paid holidays, this position provides stability and growth opportunities. Read on to see how you can make an impact with us!
JAJ is a trusted leader in providing quality products and exceptional service to diverse industries. As a family-owned business, we pride ourselves on fostering a culture of collaboration, innovation, and a commitment to doing what's right. Our mission is to deliver value through every interaction, ensuring our customers feel supported and valued every step of the way.
As our Director of Customer Service, you'll oversee and guide the planning and execution of all customer service initiatives. You'll develop and maintain performance metrics, implement best practices, and lead cross-functional projects to enhance customer experiences. With a focus on continuous improvement, you'll identify opportunities to streamline processes and elevate service standards across our multi-location operations.
Your responsibilities will include:
This full-time role is based at JAJ Corporate HQ in Coburg, OR. While the core schedule is Monday through Saturday as needed, flexibility is key to ensuring the success of the customer service operations.
If you're ready to take the reins and drive exceptional customer experiences, we'd love to meet you! Our quick and easy application process takes just 3 minutes. Apply today to join our team as the Director of Customer Service!
