The primary function of this position is to provide Professional Project Management as an internal Project Manager for Information Technology focused efforts with large IT components impacting a majority of LTD business units and/or systems. This is a highly collaborative role that will require the individual to work across all areas and processes within the District.

Essential Duties & Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Conduct information-gathering interviews and obtain feedback from clients and customers.
• Develop and manage BI solutions.
• Provide reports, processes, and BI applications through the application life cycle.
• Collaborate with business users.
• Communicate with nontechnical business users to determine specific business requirements for reports and business intelligence solutions.
• Analyze business processes and requirements.
• Processes data extracts using data retrieval and management tools.
• Performs independent audits and reviews and validates databases to ensure data integrity.
• Create and maintain documentation including requirements, design, and user manuals.
• Identify opportunities to improve processes and strategies with technology solutions to streamline operations.
• Develop new analytical models and techniques for a company to standardize data collection.
• Create summary reports of a company's current standings.
• Maintains an accurate and comprehensive inventory of data, data systems, and data
• Storage.
• Ensures optimum service to all internal and external partners in response to all requests for service and information.
• Perform monthly system audits of assigned systems for data quality and improvement opportunity.
• Conduct monthly facilitation of dashboard performance monitoring with assigned cross-functional groups.
• Produce quarterly summary reports on assigned organizational KPI's
• Provide annual support of organizational performance assessment in assigned areas.
• Works collaboratively with staff to resolve data discrepancies and/or to clarify reporting procedures.
• Protects confidential information.
• Performs related duties as assigned.

Supervisory Responsibilities

• This position does not supervise others.

Fiscal Responsibility

• This position does have oversight of project budgets, including invoice approval for project related expenses.

Minimum Qualifications

Required Education and Experience

Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job. Education and course work can substitute for years of experience.

Typical qualifications would be:

Experience:

• Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Finance, Business, or other relevant education.
• Minimum of three (3) years of progressively responsible experience in the associated fields of expertise.

Preferred

• Project Management Professional certification or equivalent experience in project management process.
• Experience in the transit industry or with the Federal Transit Administration preferred. Professional licenses in continuous improvement domains preferred.
• Microsoft Office Suite - Outlook, Word, Excel, PowerPoint, Project, SharePoint, Visio, Teams
• Agile Technology Adopter - Able to quickly learn internal business applications - LMS, CRM, ERP, POS, EAM, etc.
• Technology Infrastructure - Understanding of overall technology infrastructure and technical security requirements.

Competencies for Successful Performance of Job Duties

Knowledge of:

• Project Management - Knowledge of Project Management best practices and principles for managing all stages of an IT project from inception through RFP, selection, planning, implementation and training.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Information Technology and Software - Knowledge of Information Technology components such as servers, databases, software, APIs, reporting, analytics, backup systems, cloud technology.
• Software Proficiency - Knowledge and ability to use business software such as Microsoft Project, Microsoft Excel, Microsoft Word. Ability to quickly learn and utilize new software tools as they become available.
• Administration and Management - Knowledge of business and management principles involved in planning, resource allocation, leadership techniques and coordination of people and resources.
• Personnel Management - Knowledge of best practices in managing personnel, time and tasks for optimal project outcomes.
• Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups and the measurement of training effects.

Ability to:

• Develop detailed project plans including deliverables, personnel, time estimations, dependencies and integrations.
• Collect data about customer and stakeholder requirements and preference.
• Analyze information collected from requirements and utilize to create and update RFPs, feature requests and project plans.
• Representing the organization to external partners, and providing information to vendors, supervisors, co-workers and other internal stakeholders by telephone, in written form, e-mail or in person in a timely and coherent manner.
• Developing specific goals and plans to prioritize, organize and accomplish project work.

• Managing staff time, project work and deliverables to adhere to project budgets and provide timely feedback on financial impacts of project decisions.
• Preparing resource allocations plans for projects, and monitoring resource usage to ensure projects are delivered on-time and on-budget.
• Develop detailed plans for providing training and best-use practices on project features and capability.
• Training-end users from overall systems managers down to daily task users on all aspects of implemented features.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Cross-training in internal IT job functions. Providing ongoing backup and support to other Project Management staff, as well as to Applications Administration.
• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Position Type and Expected Hours of Work

• Monday through Friday 8am until 5pm
• Will sometimes be required to work and/or attend meetings or events in public and at all LTD locations.
• Occasional abnormal hours are expected and required for specific events and to reach all employees.

Travel

• Occasional travel outside of the region may be required.

Working Conditions & Physical Demands

• May work in a normal office environment and/or remote office as approved.
• After completion of probation, position is eligible for remote work per the Remote Work Policy and Guidelines and subject to a Remote Work Agreement.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Lane Transit District is an Affirmative Action/ Equal Employment Opportunity Employer.