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Call Center Representative Medical - Full Time - Springfield, OR

Quick Facts
Company Name:Oregon Urology Institute
Location:Springfield, OR
Employment Type:Full Time
Category:Customer Service
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Description

Oregon Urology Institute has a full time position available for a Call Center Representative.

Reports to Contact Center Manager.

Completed COVID vaccination is required.

Essential Functions:

  • Answers/routes phone calls to appropriate department
  • Schedules patient appointments by entering/verifying/changing patient demographics or insurance coverage in the computer
  • Respond to messages and appointment requests via patient portal
  • Make outbound calls to schedule new and existing patient appointments based on incoming referrals
  • Any other tasks assigned bymanager

Education:

  • High school graduate

Experience:

  • Minimum of 1-2 years of any customer service experience preferred
  • Minimum of 1-2 years of recent healthcare setting is preferred but not required
  • Previous inbound call center experience a plus

Knowledge:

  • Computer and typing experience required
  • Scheduling, Medical terminology, knowledge of medical procedures preferred but not required

  • Skills:
  • Ability to clearly communicate, verbal & written
  • Multi-tasking
  • Flexible and quick learner